Do you have a physical outlet where I can view diamonds or ring settings live?

Can I return a ring to get it resized?

Yes, a ring can be returned for a free resizing within 60 days of its purchase.

Can my local jeweller do loose stone repairs without voiding the warranty?

The warranty will be voided if the item is not repaired by Lovida Diamonds

Are there duties & taxes for international orders?

Duties & taxes on international purchases must be paid by the customer according to the rates applied to each country. Please contact your local tax and custom offices for more details

How long does a package take to arrive at an international address? Is the package insured?

International packages take approximately 10 business days to arrive at the destination. All packages are fully insured.

Do you ship overseas to places not listed on the website? Does it cost extra?

Yes, in most cases we ship all over the world at no extra cost apart from shipping and handling. Please contact our customer service representative at + 65 90033144 / +65 67443371 or service@lovidadiamonds.com for more details.

What is the quality of Lovida Diamonds inventory?

Our inventory listed in our website is, of the best quality. All diamonds are certified from GIA, AGS, IGI, HRD or EGL. We do not carry any treated or enhanced diamonds. Our jewellery are crafted by Hong Kong master craftsmen with decades of experience and inspected very carefully by our QC.

Do your diamonds come with a grading report?

All of our certified loose diamonds are accompanied with an international grading report from GIA,AGS,IGI,HRD,EGL.

Will I be getting the quality that the description states?

You can inspect and compare the diamond you received against the grading report.

Is the diamond certification recognized worldwide?

Yes, GIA, AGS, IGI, HRD and EGL are very reputable laboratories of diamond grading worldwide.

Am I really getting what I paid for?

All of our diamonds, as you can see from our inventory list, are graded by reputable and recognized laboratories (GIA, AGS, EGL). Once you have received your diamond with its original certificate you can inspect the diamond against the original grading report.

How large of a selection do you have?

Just take a look at our inventory list and you will see the largest selection of diamonds in any shape, size, clarity and color you can imagine.

Do you have all diamonds on the site in stock?

Our inventory is subject to availability at time of request. However, we update our inventory daily to prevent any stones that have been sold to reappear.

How secure is the transaction?

Your privacy and security is important to us. Credit card orders are placed over a secured connection. Only authorized personnel will have access to your billing information stored on our secure server. We will never share or sell any of your information to a third party.

Am I really getting a fair price and value?

The Internet gives you the opportunity to research and find the best value for your budget. We urge you to compare stones on our website with retail shops and to anyone else on the internet. We are confident that all of our diamonds are priced to beat the competition.

How can I be sure I am not getting a fake diamond?

You will have the original certificate available for you to examine and compare with the information provided on our website. We have in-house gemologists that examine every diamond that comes in and goes out of our facility ensuring that every piece is genuine and held to the highest standards.

What is the best depth % and table % for a round diamond?

For the best depth and table percentages, please refer to our signature collection. All diamonds in this collection are guaranteed to have the best proportions to maximize fire and brilliance

Do you offer appraisals?

No, but we can recommend you many local or overseas reputable appraisers.

What kind of inventory do you carry?

We have over 15,000 items in our inventory that is in stock at our retail outlets. We are constantly updating our website with our inventory. We have a large selection of engagement rings, gold jewellery as well as diamonds. Please browse our website and if you cannot find what you are looking for, please contact our customer service representative at + 65 90033144 / +65 67443371 or service@lovidadiamonds.com for more details.

Can you create a custom setting from a photo sent to you?

Yes, we can custom design almost any piece of jewellery. Please contact our customer service representative at + 65 90033144 / +65 67443371 or service@lovidadiamonds.com for more details.

I need to convert European to American ring sizes. Can you do this?

Yes, simply go to our sizing chart and find your ring size there.

Are all of the rings resizable? How long does it take for them to get resized?

Many of our rings are resizable. Please contact our Customer representative for more information.

Can you engrave rings?

Yes, we do custom engravings; contact our service representative for details.

Do you sell diamonds from the warring sections of Africa or any conflict regions?

Our diamonds are mined and acquired through legitimate sources. Lovida Diamonds is in full compliance with the Kimberly Process and does not support ongoing conflicts or human rights violations in Africa. We guarantee that our goods are conflict-free based on personal and written knowledge. You can learn more about our conflict free policy here.

Do you buy back diamonds that were purchased from the site?

We do buy back diamonds; for more information contact one of our sales representatives.

Is it possible to pay with a bank wire?

Yes, and we also offer a 1.5% discount when you pay via a bank wire .

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